At Hard Drive 911 Data Recovery we believe the most advanced data recovery technology can go hand in hand with a good value to our clients. To that end, we provide the following to every client:

Free phone consultations - we conduct an extensive phone consultation with every potential data recovery client prior to receiving the hard drive. Our goal is to manage client expectation by carefully explaining the data recovery process in detail, gathering as much information about the failed drive as possible, and explaining in the clearest terms what the client should expect, on both customer service and technological capability levels.

Hard Drive 911 Data Recovery is the first and only data recovery service to guarantee 24 - 48  hour turn-around on all hard drive recovery inspections at no additional charge.

Hard Drive 911 Data Recovery is also the first and only data recovery service to not require you to choose a service level and turn-around time before you have exact pricing for your specific data recovery issue. We do not feel clients should be required to decide, or tell anyone, how quickly the data recovery is needed prior to receiving pricing. We stand behind this by providing inspection results for all drives within 24 - 48 hours. This allows you to decide which data recovery service option, turn around time, and data recovery cost, is best for you. If you tell a data recovery company in advance how quickly you need data recovered, you leave open the possibility for the prices offered to be skewed based on your perceived need.

Our pricing structure is transparent. We will give you a price range during your phone consultation. Upon completion of your inspection, we will provide you with the exact price options for available turn-around times. Once you choose a recovery option, the cost will never change. We have no hidden add-on fees, no surcharges. The price you see in the Inspection Report is exactly what the recovery will cost.

The Hard Drive 911 Data Recovery Guarantee - There is never a data recovery charge if your data is not recoverable. When choosing a data recovery company, remember you are not paying for time working on your hard drive, you are paying for the technical expertise to successfully recover your data. At Hard Drive 911 Data Recovery, we stand behind that. On your Intake Form we ask you you to give us as much information as you can about data you need recovered. This shapes our picture of what you need and sets the bar for success. If we do not meet your expectation, there is no recovery charge. Quite simply, the best guarantee in the business.