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The Hard Drive 911 Data Recovery Process - Start to Finish

Before you choose a data recovery service:

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Hard Drive 911 Data Recovery is the first and only data recovery service to guarantee 24-48 hour turn-around on most hard drive recovery inspections at no additional charge. Hard Drive 911 Data Recovery is also the firhyst and only data recovery service to not require you to choose a service level and turn-around time before you have exact pricing for your specific data recovery issue. We do not feel clients should be required to decide, or tell anyone, how quickly the data recovery is needed just to receive pricing. We stand behind this by providing inspection results for most single drives within 24-48 hours.

This allows you to decide which data recovery service option, turn-around time, and data recovery cost, is best for you.

 

The Hard Drive 911 Data Recovery Guarantee

There is never a data recovery charge if your data is not recoverable. When choosing a data recovery company, remember you are not paying for time working on your hard drive, you are paying for the technical expertise to successfully recover your data. At Hard Drive 911 Data Recovery, we stand behind that.

Stop using the drive & contact Hard Drive 911 Data Recovery

Don't risk further damage to your drive or render your data unrecoverable. Contact Hard Drive 911 Data Recovery toll-free at (888) 470-DATA immediately. Please read our information on minimizing further damage to your hard drive.

The Phone Consultation

During your initial phone consultation, we work with you to determine the type of hard drive failure. Logical failure vs. physical failure; does the hard drive spin? Is the hard drive recognized by the BIOS? Does the hard drive make abnormal mechanical noises (clicking, grinding, etc)?

Hard Drive 911 Data Recovery Courtesy Pickup and Shipping

We will also discuss data recovery pricing and arrange for courtesy pick-up or pre-paid shipping of your hard drive. Be sure to include our intake form so we know exactly what data you need recovered. We will email the data recovery intake form to you during your phone consultation.

The Recovery

We begin inspecting all failed hard drives within 30 minutes of receipt and contact you to let you know work has begun. Most hard drive data recovery inspections take anywhere from 2 to 48 hours to complete.

We will then contact you to discuss data recoverability, cost, and turn-around time options. When you approve the recovery, we proceed with data extraction.

The Data

When the data recovery is completed, we ship the data, you can pick it up, or download it.

If you need help restoring the data on your computer, Hard Drive 911 Data Recovery has a nationwide network of onsite consultants to get you back up and running ASAP.

Whether you have a single drive server or a 40-drive RAID, Hard Drive 911 Data Recovery has more than a decade of expertise and experience with 1000's of successful server recoveries to provide you with world-class server data recovery.

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Client Testimonials

So my external hard drive AND my back up external hard drive (both over 6 years old) gave up at the same time this weekend. After digging around on the internet, talking to work's IT team and researching on yelp I gave a couple of external hard drive retrieval companies a call.

I choose to go with Hard Drive 911 Data Recovery as they were the most professional, answered all my questions - and they mentioned the clean room. Yes they knew it was important when opening these things up to be using a clean room. I filled out their form, and called for a pickup. While I had John on the phone I asked him about how I should modify my backup system and he spent time with me going through what he would suggest doing (two external hard drives, differing brands, backing up once a week - the sensible stuff). I asked if I should include the power supply to the drive I was having fixed for the pick up. John said yes as they have a thorough step wise testing procedure, and this was the first thing they looked at. Which made me realize that having checked different cables, PCs etc. I had not tested the external hard drive with another power supply. And that was it. I called John back and told him they now appeared to work. He continued to give me sound advice (back them up immediately, do not turn them off etc.). I learnt my lesson. Hopefully there will not be an next time. But if there is - I will definitely use them again .

So in summary - no I did not have to use them - but

  • very good customer service
  • straight fwd pricing - with an upfront diagnostic fee that is netted off against any future work required
  • they manage expectations well - ie. we cannot tell you exactly how much this will cost, until we have run the diagnostics - but generally it is in this range
  • honest and patient

Jasper D, San Francisco, CA, January 10, 2011

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