First thing to say -- Thank you. You saved my life!

I received my data back last night earlier than promised and the price was exactly what I was quoted. A real value in my opinion since I needed the work done quickly, but am obviously on a budget (who isn't these days.)

I spoke to Tom last Friday, when my 1TB Western Digital MyBook started clicking. I am an accountant. This drive had all my client data from the past three years. You can not imagine.....I was freaking out.

I did a quick Google search for data recovery in San Francisco and found a few listings. I called Hard Drive 911 first, then a few competitors. After the initial phone call, I received an email from Tom covering what we discussed on the phone, the process, turn-around time, cost, etc. I called a few other places, both local and some out of state. I chose them because they were local, responded to my specific needs, and were quite professional, and they do not bill three times the cost to expedite work, unlike some of their competition.

I dropped off the drive Friday afternoon, and I was contacted around noon on Saturday with information about my drive. While we were on the phone, Tom emailed me a file listing of the drive. He gave me the cost and I agreed. $450 for expedited service, which promised a 1-2 business day turn around. After what I read about these drives...and clicking drives in general, it sounded very reasonable, so I gave the go-ahead and held my breath. I had read horror stories about these things not be recoverable at all.

I received a call yesterday afternoon, saying the work was done, 100% recovered! I was so relieved, you have no idea. I picked up the data on a new drive last night and immediately made a backup then tested the data. Everything works great. All the files are there.

If the data were not recovered or the cost had been much higher, this would have been serious trouble for me.

I give five stars for value, professionalism, timeliness, and most importantly, doing the work promised with no BS, faster than promised.

Thank you again for saving my business. I hope I never need recovery again, but if I do, there is only one call I am making.

Jeffrey G, San Francisco, CA, December 23, 2008